At Haelan Group, our consultants and methods deliver much greater returns on projects ... true transformation.


We know the means to reduce errors by 90% and achieve increased throughput of 50%, 100% or even more.


How?... we don't just sell a canned "best practice", what might on average be a reasonable answer - we work to understand your specific problems and develop your specific solutions. We know where to look.


We partner with you through transformational change: to articulate the need; develop and understand the solution; and how to sustain the gains, to manage the people and processes going forward - to allow you to lead a better, more efficient organization.







Proportionately larger returns on projects allows us to work with a broader range of areas in your organization or with smaller organizations - giving access to consulting help for those who the larger traditional consulting groups wouldn't even consider possible.


"Consulting that improves performance and leaders..."

"World-class consulting for those that typically wouldn't have access to it..."


Improving Performance:

“You've never seen me do this before. Here's the Balance Sheet in December, here it is in January and here's the $2.2m. This is real.”

Chief Financial Officer

Regional Health System

  • Increasing Revenue



    Industrial: Increasing throughput, shortening Customer lead times, increasing Customer Satisfaction


    Healthcare: Increasing RVUs and procedures per day, reducing contractual allowance losses and missed co-payments, increasing Patient Satisfaction and Engagement


    Service: Increasing occupancy and average daily rates, throughput and decreasing backlog

  • Reducing Errors / Increasing Reliability



    Industrial: Reworking of downgrade product (blending off), downgrading product, line scrap, and material loss


    Healthcare: Patient documentation (incompleteness of information), medications delivery/administration accuracy, clinical defects such as ventilator-acquired pneumonia, falls, and co-morbidities


    Service: Billing, order, or registration accuracy

  • Reducing Lead Time / Reducing Time to Market



    Industrial: Long delivery times on special orders


    Healthcare: Length of stay in an emergency department, clinic, surgery, radiology, or other outpatient services


    Service: Billing cycle is too long

  • Increasing Access



    Healthcare: Reducing days to third next available appointment, no-shows and cancellations, reducing backlogs


    Service: Reducing no-shows and cancellations, reducing backlogs

  • Increasing Capacity and Throughput



    Industrial: Plant/line throughput


    Healthcare: Throughput in emergency department, surgery and radiology modalities; increasing billable units in rehab


    Service: Service, call center, or helpdesk capacity, guest check-in

  • Reducing Cost



    Industrial: Decreasing cost of poor quality, material supply costs, material obsolescence, staffing cost per unit, supply chain costs, overtime etc.


    Healthcare: Decreasing material supply usage, material obsolescence, staff hours per statistic, supply chain costs, bad debt, overtime, cancellations and no-shows etc.


    Service: Decreasing supply usage and obsolescence, staff hours per visit, supply chain costs, overtime cancellations and no-shows etc.

  • Improving On-Time Delivery



    Industrial: Product shipments, invoicing


    Healthcare: Medications delivery/administration, laboratory/radiology turnaround, claims and billing, surgery on-time starts


    Service: Service delivery, invoicing


  • Reducing Inventory



    Industrial: Raw material, work in progress, finished goods inventory reduction


    Healthcare: Materials and supplies inventory


    Service: Materials and supplies inventory, distribution center inventory levels


  • Reducing Setup / Changeover Time



    Industrial: Line changeover, line setup, vessel cleaning


    Healthcare: Room setup, operating room turnover


    Service: Freight vehicle change (e.g., road to rail), hotel guest

    room cleaning


  • Improving Product/Service Performance



    Industrial: Chemical production (assay, strength), materials production (strength, thickness, flatness), widget production (gain, strength, flatness, speed)


    Healthcare: Patient quality indicators, hospital-acquired conditions and falls


    Service: Call centers (quality and accuracy of answers, ability to fix problem on the first pass, etc.)


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