At Haelan Group, our consultants and methods deliver much greater returns on projects ... true transformation.
We know the means to reduce errors by 90% and achieve increased throughput of 50%, 100% or even more.
How?... we don't just sell a canned "best practice", what might on average be a reasonable answer - we work to understand your specific problems and develop your specific solutions. We know where to look.
We partner with you through transformational change: to articulate the need; develop and understand the solution; and how to sustain the gains, to manage the people and processes going forward - to allow you to lead a better, more efficient organization.
Proportionately larger returns on projects allows us to work with a broader range of areas in your organization or with smaller organizations - giving access to consulting help for those who the larger traditional consulting groups wouldn't even consider possible.
"Consulting that improves performance and leaders..."
"World-class consulting for those that typically wouldn't have access to it..."
“You've never seen me do this before. Here's the Balance Sheet in December, here it is in January and here's the $2.2m. This is real.”
Chief Financial Officer
Regional Health System
Industrial: Increasing throughput, shortening Customer lead times, increasing Customer Satisfaction
Healthcare: Increasing RVUs and procedures per day, reducing contractual allowance losses and missed co-payments, increasing Patient Satisfaction and Engagement
Service: Increasing occupancy and average daily rates, throughput and decreasing backlog
Reducing Errors / Increasing Reliability
Industrial: Reworking of downgrade product (blending off), downgrading product, line scrap, and material loss
Healthcare: Patient documentation (incompleteness of information), medications delivery/administration accuracy, clinical defects such as ventilator-acquired pneumonia, falls, and co-morbidities
Service: Billing, order, or registration accuracy
Reducing Lead Time / Reducing Time to Market
Industrial: Long delivery times on special orders
Healthcare: Length of stay in an emergency department, clinic, surgery, radiology, or other outpatient services
Service: Billing cycle is too long
Healthcare: Reducing days to third next available appointment, no-shows and cancellations, reducing backlogs
Service: Reducing no-shows and cancellations, reducing backlogs
Increasing Capacity and Throughput
Industrial: Plant/line throughput
Healthcare: Throughput in emergency department, surgery and radiology modalities; increasing billable units in rehab
Service: Service, call center, or helpdesk capacity, guest check-in
Industrial: Decreasing cost of poor quality, material supply costs, material obsolescence, staffing cost per unit, supply chain costs, overtime etc.
Healthcare: Decreasing material supply usage, material obsolescence, staff hours per statistic, supply chain costs, bad debt, overtime, cancellations and no-shows etc.
Service: Decreasing supply usage and obsolescence, staff hours per visit, supply chain costs, overtime cancellations and no-shows etc.
Improving On-Time Delivery
Industrial: Product shipments, invoicing
Healthcare: Medications delivery/administration, laboratory/radiology turnaround, claims and billing, surgery on-time starts
Service: Service delivery, invoicing
Industrial: Raw material, work in progress, finished goods inventory reduction
Healthcare: Materials and supplies inventory
Service: Materials and supplies inventory, distribution center inventory levels
Reducing Setup / Changeover Time
Industrial: Line changeover, line setup, vessel cleaning
Healthcare: Room setup, operating room turnover
Service: Freight vehicle change (e.g., road to rail), hotel guest
Improving Product/Service Performance
Industrial: Chemical production (assay, strength), materials production (strength, thickness, flatness), widget production (gain, strength, flatness, speed)
Healthcare: Patient quality indicators, hospital-acquired conditions and falls
Service: Call centers (quality and accuracy of answers, ability to fix problem on the first pass, etc.)