At Haelan Group, our consultants and methods deliver much greater returns on projects ... true transformation.

 

We know the means to reduce errors by 90% and achieve increased throughput of 50%, 100% or even more.

 

How?... we don't just sell a canned "best practice", what might on average be a reasonable answer - we work to understand your specific problems and develop your specific solutions. We know where to look.

 

We partner with you through transformational change: to articulate the need; develop and understand the solution; and how to sustain the gains, to manage the people and processes going forward - to allow you to lead a better, more efficient organization.

 

 

 

 

 

 

Proportionately larger returns on projects allows us to work with a broader range of areas in your organization or with smaller organizations - giving access to consulting help for those who the larger traditional consulting groups wouldn't even consider possible.

 

"Consulting that improves performance and leaders..."

"World-class consulting for those that typically wouldn't have access to it..."

 

Improving Performance:

“You've never seen me do this before. Here's the Balance Sheet in December, here it is in January and here's the $2.2m. This is real.”

Chief Financial Officer

Regional Health System

  • Increasing Revenue

    Examples:

     

    Industrial: Increasing throughput, shortening Customer lead times, increasing Customer Satisfaction

     

    Healthcare: Increasing RVUs and procedures per day, reducing contractual allowance losses and missed co-payments, increasing Patient Satisfaction and Engagement

     

    Service: Increasing occupancy and average daily rates, throughput and decreasing backlog

  • Reducing Errors / Increasing Reliability

    Examples:

     

    Industrial: Reworking of downgrade product (blending off), downgrading product, line scrap, and material loss

     

    Healthcare: Patient documentation (incompleteness of information), medications delivery/administration accuracy, clinical defects such as ventilator-acquired pneumonia, falls, and co-morbidities

     

    Service: Billing, order, or registration accuracy

  • Reducing Lead Time / Reducing Time to Market

    Examples:

     

    Industrial: Long delivery times on special orders

     

    Healthcare: Length of stay in an emergency department, clinic, surgery, radiology, or other outpatient services

     

    Service: Billing cycle is too long

  • Increasing Access

    Examples:

     

    Healthcare: Reducing days to third next available appointment, no-shows and cancellations, reducing backlogs

     

    Service: Reducing no-shows and cancellations, reducing backlogs

  • Increasing Capacity and Throughput

    Examples:

     

    Industrial: Plant/line throughput

     

    Healthcare: Throughput in emergency department, surgery and radiology modalities; increasing billable units in rehab

     

    Service: Service, call center, or helpdesk capacity, guest check-in

  • Reducing Cost

    Examples:

     

    Industrial: Decreasing cost of poor quality, material supply costs, material obsolescence, staffing cost per unit, supply chain costs, overtime etc.

     

    Healthcare: Decreasing material supply usage, material obsolescence, staff hours per statistic, supply chain costs, bad debt, overtime, cancellations and no-shows etc.

     

    Service: Decreasing supply usage and obsolescence, staff hours per visit, supply chain costs, overtime cancellations and no-shows etc.

  • Improving On-Time Delivery

    Examples:

     

    Industrial: Product shipments, invoicing

     

    Healthcare: Medications delivery/administration, laboratory/radiology turnaround, claims and billing, surgery on-time starts

     

    Service: Service delivery, invoicing

     

  • Reducing Inventory

    Examples:

     

    Industrial: Raw material, work in progress, finished goods inventory reduction

     

    Healthcare: Materials and supplies inventory

     

    Service: Materials and supplies inventory, distribution center inventory levels

     

  • Reducing Setup / Changeover Time

    Examples:

     

    Industrial: Line changeover, line setup, vessel cleaning

     

    Healthcare: Room setup, operating room turnover

     

    Service: Freight vehicle change (e.g., road to rail), hotel guest

    room cleaning

     

  • Improving Product/Service Performance

    Examples:

     

    Industrial: Chemical production (assay, strength), materials production (strength, thickness, flatness), widget production (gain, strength, flatness, speed)

     

    Healthcare: Patient quality indicators, hospital-acquired conditions and falls

     

    Service: Call centers (quality and accuracy of answers, ability to fix problem on the first pass, etc.)

     

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